- What is a management Fee?A management fee is the fee charged for looking after the property. It is a percentage as per your management authority of the weekly rent. (plus GST)
- What is a disbursement Fee?A disbursement fee is the fee charged for arranging maintenance on the property.
- What do you do to ensure I get the best tenants?We carry out reference checks by phoning the previous landlords or employers, credit checks and debt collection agencies.
- What happens if the tenant doesn’t pay rent?
- Rents are checked on a daily basis. If a tenant misses a payment they will be contacted via text, phone or email,
- If the tenant does not respond immediately a 14 day Breach of Tenancy Letter is issued. This advises the tenant that they have 14 days to resolve the situation.
- Rents are checked on a daily basis. If a tenant misses a payment they will be contacted via text, phone or email,
- How often will inspections be carried out?An initial inspection is carried out with the tenant the day they move into the property. Then we carry out extensive routine property inspections every quarter using the latest technology.
- When will I receive payments?Payments to owners are made twice a month, on the 1st of the month (or the next working day) and on the 15th.
- I didn’t receive a statement from you for my payment on the 15th?Statements are emailed (or posted) once a month with the payment on the 1st of the month.
- I find it difficult to follow the statement?Please contact us directly and we can explain this further.
- Can I do any repairs and maintenance myself?We have a large range of contractors which we can organise at good rates. Using our contractor saves you the hassle of dealing with emergency call-outs and allows us to keep a record of what goes on at the property. It also makes it easier for your accountant at the end of the year as it keeps all income and expenditure on one end of year statement.
- What do I do if I want to sell my property?You are legally required to advise the tenant that you are intending to sell. We have the appropriate letters that cover these legal requirements.
- How much notice do I need to give the tenants if I wish to move back into my property?Notice for tenants is either 42 or 90 days. If you sell or want to move into the property it's 42 days. For any other reason, it is 90 days. If you decide to return to the property please allow extra time after the tenant vacates to ensure that cleaning or maintenance is carried out if required.